How can I check that incidents are working?

Created at: 10.06.2024 09:29:39
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Testing incidents in BoostBackup is essential to ensure that alerts are set up correctly and that email or SMS notifications are sent as expected. This article will guide you through the process of testing incidents for different types of assets: backups, servers, and health-checks.

Testing Incidents for Backups

To test incidents for backups, follow these steps:

  1. Temporarily change the firewall exception on your remote server for the BoostBackup server.
  2. Manually run the backup.
  3. Check if you receive an email or SMS with detailed information about the incident.
  4. After a short time, enable the firewall exception again.
  5. Check if you receive an incident resolved email notification within a minute. Note: Incident resolved notifications will not be sent via SMS.

Testing Incidents for Servers

To test incidents for servers, follow these steps:

  1. Change the value of a alert condition, such as disk usage, to be greater than zero. This should trigger the incident. Make sure you also change the minimum number of occurrences to 1.
  2. Check if you receive an email or SMS with detailed information about the incident.
  3. Change the value back to its previous state (for example, 90%).
  4. Wait for the incident resolved email notification. Note: Incident resolved notifications will not be sent via SMS.

Testing Incidents for Health-checks

To test incidents for health-checks, follow these steps:

  1. Change the alert conditions, such as setting the string to search for on a website to something unreal.
  2. Wait for the incident notification.
  3. Change the string back to the previous real value.
  4. Wait for the incident resolved email notification. Note: Incident resolved notifications will not be sent via SMS.

Conclusion

By following these steps, you can ensure that incidents are working correctly in BoostBackup. Testing incidents for different asset types helps verify that alerts are set up properly and that notifications are being sent as expected. This proactive approach ensures that you are always informed of any issues with your monitored assets.

If you have any questions or incidents do not work as expected, please do not hesitate to contact us at: info@boostbackup.com