Incidents in BoostBackup are a crucial functionality designed to notify users when their website, server, or health-check is unreachable. This article will help you understand how incidents work, how they are created, and what information you can access regarding incidents.
What are Incidents?
Incidents are triggered when an error occurs more times than the user-specified threshold. When this threshold is met, BoostBackup creates an incident and sends a notification to the user. Notifications are sent both when the incident occurs and when it is resolved.
Viewing Incidents
In the BoostBackup admin panel, navigate to the Incidents section. Here, you can find previously created incidents as well as currently active incidents. This section provides detailed information about each incident, including:
- The monitored metric values since the beginning of the incident
- The start time and date of the incident
- The end time and date of the incident
- The duration of the incident
Email Notifications
When an incident occurs, you will receive an email notification with detailed information about the incident. This email will include:
- The monitored metric values since the beginning of the incident
- The start time and date of the incident
- The end time and date of the incident
- The duration of the incident
You will also receive an email notification when the incident is resolved, providing you with a comprehensive overview of the incident's lifecycle.
Conclusion
Understanding incidents in BoostBackup is essential for maintaining the health and availability of your monitored assets. By setting up alerts correctly, you can ensure that you are promptly notified of any issues and can take appropriate action to resolve them.
Incident functionality requires Alerts to be set up correctly. To set up alerts, read this guide: HERE.